FAQ

Do you deliver or ship?
Currently we offer free local pickup, and have now added $20 flat rate shipping within Canada.

What if I can't make your scheduled pickup window?
Please contact us via email, we are happy to work with you to find and alternate time.

Looking for something specific?
We're working hard to upload as much of our store as possible, but if you don't see what you're looking for please feel free to contact us via email: fanfavegames@gmail.com or Facebook Messenger

 

REFUND POLICY

Fan Favourites is unable to offer cash refunds

Games & Movies
All of our media is cleaned, tested, and guaranteed for 30 days from the date of purchase. In the event that a game or movie does not play as intended, we offer repair, exchange, or store credit.

Video Game Hardware
We offer a three month warranty from the date of purchase. Fan Favourites reserves the right to replace, repair, or exchange the item when you present us with your original receipt. In the event an exchange cannot be made, store credit will be issued.

Fan Favourites is not obligated to service under this warranty in the event:
a) of any defect, failure or damage caused by improper use or inadequate maintenance and care;
b) of damage resulting from repair attempts by persons other than Fan Favourites staff or their agents;
c) the product has been modified or integrated and the effect of such increases the time and/or difficulty of servicing the product.

NO RECEIPT, NO WARRANTY